On this page
Manage your cards online Open in new window
Lost, stolen or damaged Open in new window
Add a cardholder Open in new window
Amend details or close your card account Open in new window
Unblock your PIN Open in new window
Common questions Open in new window
ClearSpend for your business
ClearSpend is our free web and mobile app that lets you view your business credit card spending on the go and gives you control of your card settings.
Find out more and register today
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App available to Commercial Card customers and is free to download from the App Store and from Google Play. Some tasks Cora can even do for you, once you're logged in to Online Banking or via the mobile app.
Manage your cards online with ClearSpend
Did you know, with your ClearSpend account you can quickly block or unblock a card whenever you need to? You can also control what's spent where for all cardholders and check balances on the go.
- Track every transaction in real time
- Set and edit cardholder spending limits and categories
- Block and unblock cards in an instant
- Order replacements and cancel cards
- View your monthly cashback and analyse spending patterns
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Log in to ClearSpend Open in new window
Lost, stolen or damaged
If you believe your card has been stolen, call us as soon as possible on 0800 0964 743 (18001 0800 0964 743 for Relay UK).
Advisers are available 8am to 5pm, Monday to Friday. If you need to get in touch outside of these hours, please call0370 909 3701 (18001 0370 909 3701 for Relay UK).
Add a cardholder
Business cards
For Business Credit Card, Business Plus Credit Card and BusinessOne accounts
To add card holders to your credit card, please print and complete this form, then scan it and email it back to us atapplication.forms@natwest.com
Adobe Acrobat PDF reader is required to access the downloadable cardholder form below.
Download Business form
Commercial cards
For onecard accounts
To add card holders to your card, please print and complete this form, then scan it and email it back to us atapplication.forms@natwest.com
Adobe Acrobat PDF reader is required to access the downloadable cardholder form below.
Download Commercial form
Further card support
Amend card and account details
Use our form to change account and cardholders details
- Change of name or address
- Updating authorised contacts for the account
- Changing card and transaction limits
- Blocking specific types of transactions
- Closing a card or card account
Adobe Acrobat Reader is required to access the downloadable content below.
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Download amendment form Open in new window
Unblock your PIN
If you need to unblock your PIN, it's easy to do by logging into ClearSpend below.
Log in to ClearSpend
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Frequently asked questions
You can view your account online through our online app, ClearSpend.
It’s free to use and easy to sign up.
Sign up or log in here
You can download up to 13 months’ worth of statements on ClearSpend.
It’s free to use and easy to sign up.
Sign up or log in here
You can check your current balance, recent activity and available credit on ClearSpend.
It’s free to use and easy to sign up.
Sign up or log in here
You can’t link your business card to Online Banking, but you can view your card on our online app, ClearSpend.
It’s free to use and easy to sign up.
Sign up/log in to ClearSpend
Depending on the product, the annual card fee will be detailed in the terms and conditions section of the application form.
You can find all information relating to card fees for all our products on our Business cards page.
You will find all the information relating to card charges on all our products onourBusiness cards page.
For existing Onecard customers, please use this support page for all guides and forms to manage your Onecard account.
Card maintenance
You can pay your credit card in various ways. One of the easiest options is to set up a direct debit through your digital banking service.
If you have a business account with us, you can also set up online or telephone banking using the relevant details for your card programme.
You can change individual card limits through our online app, ClearSpend.
It’s free to use and easy to sign up.
Sign up/log in to ClearSpend
If you want to change the overall limit on the account, you’ll need to contact your relationship manager or usual business contact.
You can change the address for your business credit cards and charge cards by filling out and submitting this form:
Change address details
There are many reasons your card could be declined, from insufficient funds to a merchant category code being restricted.
The quickest way to find the reason is by viewing your card on ClearSpend. This will show you the transaction that has been declined and the reason why.
If the credit limit on the account is no longer enough for all the cardholders, you’ll need to contact your relationship manager or usual bank contact to request an increase.
If you don’t know who your relationship/banking manager is you can chat to us on webchat or call us on 0370 909 3701 (18001 0370 909 3701 for Relay UK).
The quickest way to close an individual card is via ClearSpend.
Register or log in here
You can do this under the Management tab to the left-hand side. Click on the name of the employee whose card you want to close, and then click ‘close card’.
You can update your contact details by starting a webchat or calling 0370 909 3701 (18001 0370 909 3701 for Relay UK) and speaking to one of our advisers.
Alternatively, you can email the request to businesscards@rbs.co.uk or largemarketadmin@rbs.co.uk.
The update will need to come from an authorised contact and their signature must be attached to the email so we can verify them.
Other help and business support
Manage your debit card
Manage or apply for a Business Debit card
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Manage your debit card Open in new window
Business Banking support
Visit our support centre for help with business banking queries and topical issues.
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Visit the Support Centre Open in new window
Manage your account
How to set up a standing order, manage signatories and other things you can do quickly and easily on your account.
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Visit manage your account Open in new window
Dispute a transaction
If something's not quite right with a purchase you recently made with yourcredit card, we may be able to help you get your money back.
Let us know about your dispute here Open in new window
